Failed domain checks
If none of the connected tools returns usable data, the credits charged for that check are returned automatically. If only some providers return data, the report shows what is available. Contact support if you believe a check was charged incorrectly.
Unused funds and duplicate payments
Contact support within 14 days of purchase to request a review of unused purchased funds or an accidental duplicate payment. Include your account email and transaction reference. Approved refunds return through the original payment provider where supported. Promotional bonuses have no cash refund value.
Used credits and completed reports
Credits already used for successfully delivered reports are normally not refundable because the service and provider usage have been consumed. We review technical faults and billing mistakes individually. Non-excludable consumer rights still apply.
How to request a refund
Email [email protected] or use our contact form. Explain the issue and include the transaction reference, amount and affected domain. Do not send card details or passwords.
Processing an approved refund
Refund availability and processing time depend on the payment provider, bank and payment method. Funds or credits associated with an approved refund are removed from the account where applicable. Paddle purchases may also be handled through Paddle’s buyer support process.